Terms of service

The provider is EUROLEADS, a French SAS with share capital of €60,000, with registered office at 9 rue Michelet, 37000 Tours, France, registered under SIREN 320 179 922, hereinafter referred to as "Euroleads" or the "Provider". Full contact details appear in the legal notice.

Any order placed with Euroleads implies full acceptance of these Terms. The Terms prevail over any other document of the Client (in particular general purchasing conditions), except by express written derogation in the quote or purchase order.

The Terms govern all services provided by Euroleads, in particular:

• International Data Marketing engagements: audit and quality of databases, normalization and deduplication, segmentation, scoring, look-alike programs, multichannel campaign activation (email, SMS, RCS, direct mail), management and reporting, monitoring and database updates.
• KYC (Know Your Customer — customer identity verification) and eIDV (electronic identity verification) engagements: electronic identity verification through an API, sector-specific KYC setups (banking, fintech, crypto, e-commerce, insurance, real estate), associated regulatory compliance.

The contractual relationship is established by signing a quote or a purchase order, or by any equivalent written acceptance (email counts as signature). The quote specifies the services covered, the volumes, the duration and the rates. Unless stated otherwise, quotes are valid for 30 days from their date of issue.

The prices set out in the quotes are expressed excluding tax, in euros. Unless specifically agreed:

• Subscription engagements are invoiced on a recurring basis (monthly or quarterly).
• Unit-based engagements (verification volumes, data batches, campaigns) are invoiced upon execution.
• Payment is due at 30 days end of month from the invoice date, by bank transfer.

In the event of late payment, late-payment penalties are owed as of right at a rate equal to three times the legal interest rate, together with a flat collection-fee indemnity of €40 provided for by Article L.441-10 of the French Commercial Code, without prejudice to any other recourse and to the immediate suspension of services.

Euroleads's obligations: execution of the services in accordance with industry best practice, compliance with agreed deadlines, alignment with the GDPR (General Data Protection Regulation — the EU's personal data law) for processing of personal data, implementation of appropriate technical and organizational security measures.

Client's obligations: transmission of the information and access needed for the proper execution of the services, payment on due dates, use of deliverables in line with their purpose, compliance with its own obligations as data controller where applicable.

Each party undertakes to preserve the confidentiality of information exchanged in the course of the services. No disclosure to a third party is possible without the prior written agreement of the other party, except where required by law or regulation. The confidentiality undertaking is valid for the entire duration of the contractual relationship and for a period of 5 years from its end.

A specific non-disclosure agreement (NDA) may be signed at the Client's request prior to any detailed discussion.

The deliverables (reports, segments, scripts, specific API integrations) remain the property of Euroleads until full payment of the price. Once the sums due are paid, the Client benefits from a right to use the deliverables in line with the purpose foreseen in the contract.

The tools, methods, know-how, algorithms and knowledge bases of Euroleads remain in any case the exclusive property of Euroleads. No transfer of intellectual property occurs without specific written stipulation.

Euroleads is bound by a best-efforts obligation for the execution of the services, save for a specific results-based undertaking formalized in writing in the quote or master agreement.

Euroleads's liability can only be engaged in the event of proven fault. In any event, its liability is capped at the amount of services paid by the Client over the 12 months preceding the triggering event.

Excluded from Euroleads's liability are:

• Force majeure within the meaning of Article 1218 of the French Civil Code
• Faults or breaches attributable to the Client
• Unavailability of third parties (networks, external sources, hosting providers)
• Indirect damages, loss of turnover, loss of opportunity, damage to image

The processing of personal data carried out by Euroleads in the context of the site and commercial prospecting is described in the privacy policy.

When Euroleads acts as a data processor on behalf of the Client (for example when verifying the identity of the Client's end users via the eIDV API), a data-processing agreement compliant with Article 28 of the GDPR is concluded, specifying the subject matter, duration, nature and purpose of the processing, the categories of data and persons concerned, and the security measures.

The duration of the engagements is specified in the quote or master agreement. Failing that, subscription engagements are concluded for a period of one year, tacitly renewable for equivalent periods, unless terminated by registered letter with acknowledgement of receipt sent at least 3 months before the expiry date.

In the event of a serious breach by one of the parties of its obligations, the other party may terminate the contract as of right after a formal notice that has remained without effect for 30 days.

Neither party can be held liable for a breach of its obligations in the event of force majeure within the meaning of case law and Article 1218 of the French Civil Code. The party prevented informs the other party without delay of the occurrence and the end of the force-majeure event.

These Terms are governed by French law. The parties undertake to seek an amicable solution prior to any litigation.

Failing an amicable agreement within 30 days, any dispute relating to the formation, performance or interpretation of these Terms shall fall within the exclusive jurisdiction of the Commercial Court of Tours, the court of the Provider's registered office, including in the event of warranty claims or multiple defendants.